Harrods is a brand well known for its commitment to excellent customer service, and at Harrods Estates Asset Management and PL Management we embody this in everything we do.  However, we do not take our success for granted, working had to continually exceed expectations. Whether Client or Leaseholder, this can be seen in the feedback we receive.
“The concierge and the estate management team are world-class.”
- Resident, 375 Kensington High Street
 “Just a short note to thank you and the Concierge team for providing an exceptional service to my wife and me.”
- Resident, The Tower
“The staff members are exceptional… From helping my move in run smoothly to arranging cleaning services I have found all of the staff members extremely helpful and professional.”
- Resident, The Tower
“[the concierge] appeared to have permanent smile, polite and efficient… I really appreciated your extremely friendly staff.” 
- Resident, The Triton Building
“The entire team is exceedingly professional and welcoming. They have made a huge difference in the experience of living at One Tower Bridge.”
- Resident, One Tower Bridge
“Thank you to you and your excellent team for keeping the standards high.”
- Resident, Bridges Wharf
“A big thank you to you and your team for making us feel very special.”
- Resident, 375 Kensington High Street
“I am writing to you to let you know my appreciation for the helpful and prompt services provided… They went beyond their call of duty to make the transaction an efficient and stress free one for me.”
- Resident, 375 Kensington High Street
“We are delighted with the service that we have received and continue to receive… The feedback from our site staff and Customer Care Manager has been very positive. From my experience we have found an Estate Management Company who do ‘what it says on the tin’ and as such we are interested in further developing our relationship.”
- Client, Alan Tansey, Director of Mizen Group of Companies
“I wanted to contact you to say how much we have enjoyed living in DDE and to also say that we think you have done an excellent job in managing the property.”
- Resident, Discovery Dock East
If you would like to provide feedback from your site teams to be featured on our website, please contact _am@harrodsestates.com with the subject line ‘Testimonials’.