The customer is central to our approach. This combined with our expert property knowledge has allowed us to provide estate management services to leading developers, landlords and residential management companies.
We offer a comprehensive property management service with the highest standards of customer care. We have a highly experienced, trained, dedicated and loyal team who have built up strong relationships with clients, enabling us to offer professionalism and continuity of service to all of our customers.
We believe that we provide a unique proposition in combining the service environment and commitment to customers of a luxury property management company and hotelier with an understanding of the needs of landmark buildings, building services, management systems and information technology.
In managing our portfolio we utilise Qube Global property management system from Estate Computer Systems (ECS), the leading property management software system.
Naturally, we comply with the RICS Service Charge Residential Management code of practice. We are corporate members of the Association of Residential Managing Agents (ARMA). We are also regulated by the FSA (312299) for conducting insurance mediation and are members of The Ombudsman Service Property scheme.
It our belief that communication is the basis for a successful relationship and therefore we adopt a consultative approach when reviewing services, charges or embarking on major works. We also believe that having instant access to property information is vital and this achieved by integrating our property management software in to a web based environment available to customers.