We are delighted with the service that we have received and continue to receive from you initially and from Steve and his team down at Steward Street. The feedback from our site staff and Customer Care Manager has been very positive. From my experience we have found an Estate Management Company who do ?what it says on the tin? and as such we are interested in further developing our relationship.'
DIRECTOR, MIZEN GROUP OF COMPANIES
Unfortunately, my job will be bringing me back to New York City after five continuous years in London. As we will be leaving Discovery Dock East (DDE) in July, I wanted to contact you to say how much we have enjoyed living in DDE and to also say that we think you have done an excellent job in managing the property.
In our five years at DDE, we have lived in three different flats. We think that you and your staff have done a fantastic job as everyone was always nice to us, we always felt safe on the premises, we have enjoyed the use of the facilities and any requests that we had were always attended to on a timely basis. Most importantly for us, we felt everyone ?kept an eye out? for our son and we greatly appreciate it.
In addition to yourself, I just wanted to mention how happy we were with the rest of your team, specifically Eddy, Collin, Tony, Mohammed, Rafal, Mary and Rasa.
This has been my second secondment in London and I have very much enjoyed living at both Canary Wharf and at DDE.
Again, thank you from my family and myself.
Discovery Dock East resident.
I wanted to write to you to express my gratitude for one person in particular. Johanci Pretorius has been nothing but helpful and 'can do' over the past couple of years, and I'd like you to know that this has caused considerable confidence and good feeling in the management of the estate. She answers every enquiry with skill and speed, and is as good as her word. I cannot commend her highly enough, and couldn't ask for more.
Albion Riverside Resident
I am writing to say how pleased I've been with my purchase of Bagleys Lane and the development / community I'm now part of.
In particular I've been very impressed with general atmospher of development and management staff on site, especially Mr Gordon Shorrocks who has been a great help with helping me settle into the property by assisting with various questions such as local services and suppliers etc.
I have lived in a few gated developments before with concierge services provided, both in the UK and overseas. By comparision the services here are excellent.
The Gallery Resident
Steve Moore is the best property manager we have ever experienced in 30 years of dealings.
Discovery Dock East Resident
Gordon Shorrocks who has been our concierge from December 2009 and has been nothing but 100% professional.
We are a disabled couple and Gordon is always there with a smile and helping hand when needed.
You always know when Gordon is away on Holiday we miss that extra help he always gives.
We do like the way he keeps everybody informed with what is going on in the local community.
Everybody needs a bit of Gordon in their life.
The Gallery SW6 Resident
Thank you for consistently being absolutely brillant! We are very lucky at The Henson
The Henson Resident
Just a well deserved and long overdue note of thanks for the sterling work you do here at the Gallery.
You have been an invaluable source of support to me, both in terms of your Management duties (dealing with access to my property when I'm away, deliveries etc) but also personally in helping me to settle into the area and in terms of the efforts you have made to create a sense of community amongst the residents here...I'm sure few would have made the effort you have, and it's greatly appreciated.
Just as importantly, I appreciate the way you tackle the difficult issues here, such as crime, policing the behaviour of some residents who break the Gallery rules/code of conduct etc. A thankless task I know, but one which is vital to the continuing success of the development.
I believe it's important and appropriate to recognise your efforts and achievements here and I hope your employers share my view!
The Gallery Resident
I am the neighborhood officer for Barrington Court, I would just like to say how co-operative, helpful and accommodating Roman your concierge has been.
He is an asset to your organisations.
20 Gillingham Street Resident
I would like to give my comments to you on the concierge at The Gallery.
We have lived here for 1 year and in that time I have found Gordon Shorrocks to be a very helpful, friendly and polite person to deal with. Our requests and problems are dealt with in a professional and accommodating manner.
I am extremely pleased to have Gordon as our concierge here.
The Gallery Resident