Managing agent service to developers, landlords, lessees, resident management companies and occupiers.

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WHY PL MANAGEMENT?

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PL Management is uniquely positioned to deliver outstanding value in terms of cost, quality and responsiveness because of our competencies, as follows:

Management

Our strong customer care ethos
Our team building, partnering approach
A single point of contact for all your requirements
A commercial emphasis on value for money
Our commitment to the ARMA and RICS Codes of Practice
PL Management Limited is authorised and regulated by the Financial Services Authority. FSA Membership number 312299. Authorised and regulated for the advising, arranging, assisting, and arrangements, including holding and controlling client money, only in respect of non-investment insurance contracts.
Using the fully qualified and time served trades personnel, maintenance and cleaning staff, plus the insurance brokers employed within our network of companies, we can pass on the advantages of economies of scale to our clients.

Track Record

First hand experience of demanding residents’/purchasers’ needs and expectations
Wide experience on new luxury developments and care of older high class buildings
Wealth of experience in handover management and service delivery

Expertise

Training and development of our staff through our in-house Human Resources Department.
Superb IT systems
First class management
Full range of service expertise

Customer care

PL Management provide a unique proposition in combining the service environment and commitment to customers of a luxury property management company and hotelier with an understanding of the needs of a landmark building and modern and efficient property management systems.

Information Technology

We can supply an up to the minute management information system incorporating details on key performance indicators for budget monitoring.
PL Management operates the Estate Computer Systems (ECS) Property Portfolio Management System, the leading property management software system.

Quality

At PL Management our most important goal is to meet all of our customers’ requirements first time, every time. We fully appreciate that customers will quickly loose confidence in us if we fail to comply with contract requirements or do not deliver the high quality of service, which they quite rightly expect.It is for this reason we have implemented a set of strategies and policies which are designed to promote the highest levels of customer satisfaction and, in so doing, to create profitable growth for our company

These policies and procedures are incorporated into our management systems to ensure that all activities are controlled and monitored so that services are fit for their intended purposes. These systems are subject to constant review and are adapted and improved to reflect the best practice, alternative methods of working and the changing expectations of our customers.

We explain to all our employees the way in which our procedures apply to their work. All PL Management staff are required to comply with the company’s operating instructions and are empowered to take an active part in continuing development.

PL Management Limited are in a unique position as part of a larger group. With sister company Hyde Park Residence Limited employing some 80-100 fully qualified and trained staff including Concierges, trades personnel and a housekeeping department, as well as administration, accounts, human resources and management personnel. Not only does this create a ‘One-Stop-Shop’ for our clients but it also allows us to take advantage of economies of scale to ensure best value and means we can be flexible and responsive to client’s needs.